Updated Articles and Resources

By Joy Hicks, About.com Guide

8 Questions Your Patients May Be Asking Created: Sunday, May 12, 2013 Updated: Monday, May 13, 2013
Providing exceptional patient service sometimes means answering some difficult questions that your patients may be asking. Be prepared to answer these questions or create a document that provides a...
5 Ways of Securing Patient Data Created: Sunday, May 12, 2013 Updated: Sunday, May 12, 2013
Here are some tips and products that can help to secure patient data in the medical office.
PMI Profile Created: Tuesday, April 30, 2013 Updated: Tuesday, April 30, 2013
Practice Management Institute provides education, training, resources, and credentialing for medical office professionals.
POMAA Profile Created: Saturday, April 27, 2013 Updated: Saturday, April 27, 2013
POMAA offers membership to medical office managers and practice administrators with resources that provide certifications, compliance, networking and education.
Interested in Concierge Medicine? Created: Friday, April 26, 2013 Updated: Friday, April 26, 2013
If your are a physician or new medical graduate student, you may be interested in the growing trend in health care known as concierge medicine.
The 21st Century Workforce Created: Friday, April 26, 2013 Updated: Friday, April 26, 2013
Managing the medical office in the 21st century presents many challenges to both experienced and non-experienced medical office managers.
The Importance of Medical Office Staff Development Created: Tuesday, April 23, 2013 Updated: Tuesday, April 23, 2013
Medical office staff development
Credentialing and the New Graduate Created: Wednesday, April 17, 2013 Updated: Thursday, April 18, 2013
The importance of credentialing for new medical graduates with Guest Author Olga Khabinskay, General Manager of WCH Service Bureau Inc.
Focus on the Patient Created: Wednesday, April 17, 2013 Updated: Wednesday, April 17, 2013
Creating an excellent patient experience takes dedication that requires the staff of the medical office to focus on the patient.
5 Reports Your Office May Be Forgetting Created: Sunday, April 07, 2013 Updated: Sunday, April 07, 2013
5 reports your office may be forgetting
5 Revenue Cycle Focus Areas Created: Sunday, March 31, 2013 Updated: Sunday, March 31, 2013
Each phase of the Revenue Cycle - from the moment a patient is scheduled for an appointment until the time payment is received from the insurance company - is equally important to maximizing insura...
Medical Record Checklist Created: Monday, March 25, 2013 Updated: Saturday, March 30, 2013
Medical Record Checklist
The Art of Medical Billing Created: Wednesday, March 27, 2013 Updated: Saturday, March 30, 2013
Here are 5 areas that require an understanding in order to be successful in medical billing.
Be Proactive Instead of Reactive Created: Monday, March 25, 2013 Updated: Monday, March 25, 2013
The best solution is for the medical office to develop a more proactive approach in order to reach financial goals rather than being reactive by over utilizing collection agencies.
“WOW” Keeps Them Coming Back Created: Thursday, March 21, 2013 Updated: Thursday, March 21, 2013
Creating the "WOW" factor is just one of a few ways to keep your patients coming back.
Learn to be the Best from the Best Created: Saturday, March 16, 2013 Updated: Wednesday, March 20, 2013
Peter F. Drucker said “Management is doing things right; leadership is doing the right things.” In order to be the best, you can learn from the successes of others that have done it and...
Avoiding Excessive Charge Write-offs Created: Saturday, March 09, 2013 Updated: Saturday, March 09, 2013
So what is the reason for so many write-offs and what can be done to avoid them? Excessive write-offs are likely due to billing non-covered charges, billing unauthorized charges or inclusive charges.
Effectively Addressing Patient Concerns Created: Wednesday, March 06, 2013 Updated: Wednesday, March 06, 2013
The health care industry’s financial challenges have been the topic of discussion for years including the high cost of health care, the uninsured crisis, and health reform.
Creating a Positive Work Environment Created: Thursday, February 28, 2013 Updated: Thursday, February 28, 2013
"Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people.” Jeffrey Gitomer
3 Problem Areas of the Medical Office Created: Wednesday, February 27, 2013 Updated: Wednesday, February 27, 2013
Identifying and resolving problems in the medical office can go a long way in improving and maintaining a successful medical practice.
Telephone Etiquette Created: Wednesday, December 29, 2010 Updated: Monday, February 25, 2013
Does your receptionist have excellent telephone etiquette? It is important for your medical office staff to consistently offer a polite, consistent phone manner. When a patient calls in, the way i...
A Conflict of Interest for Physicians Created: Monday, February 25, 2013 Updated: Monday, February 25, 2013
Small physician practices are often faced with situations that may be considered as a conflict of interest. One conflict of interest could be the handling of patient payments and payment plans by ...
5 Side Effects of Ineffective Communication Created: Saturday, February 23, 2013 Updated: Saturday, February 23, 2013
Incomplete or inaccurate patient records and communication breakdowns can have serious consequences for the medical office and its patients. One vital piece of information not communicated can hav...
3 Steps to Battling Scheduling Conflicts Created: Wednesday, October 31, 2012 Updated: Friday, February 22, 2013
Scheduling patient appointments should not be a battle, but sometimes it is a bit hectic. Use these three simple steps to help your medical office manage scheduling conflicts.
3 Common Complaints of Practice Managers Created: Wednesday, February 20, 2013 Updated: Wednesday, February 20, 2013
Three of the most common complaints from practice managers include delegation, discipline and performance reviews.
Process Improvement in 4 Steps Created: Tuesday, February 19, 2013 Updated: Tuesday, February 19, 2013
There are four steps that any practice can use to implement the continuous improvement needed to keep up with the progressive nature of the health care industry.
Six Ways to Boost Medicare Payments Created: Saturday, February 16, 2013 Updated: Saturday, February 16, 2013
For many medical practices, Medicare payments make up a large percentage of accounts receivables. In order to maximize reimbursements, providers need to take proactive measures. Here are six simpl...
Best Practice Management Software Created: Wednesday, January 18, 2012 Updated: Tuesday, February 12, 2013
The Best Practice Management Software category includes web-based or client-based software used in a medical office.
Best Health Care and Medical Publication Created: Wednesday, January 18, 2012 Updated: Tuesday, February 12, 2013
The Best Health Care and Medical Publication category includes electronic, online or print publications that cover topics relevant to the health care and medical industry.
Best Medical Office Mobile App Created: Wednesday, January 18, 2012 Updated: Tuesday, February 12, 2013
The Best Medical Office Mobile App category includes cell phone or tablet apps that use android, iOS, or other software for medical or health care professionals.
Creating Cultures in the Medical Office Created: Thursday, January 31, 2013 Updated: Thursday, January 31, 2013
Creating cultures in any work environment means putting processes in place that flow through the entire organization.
Sample Billing Letters 2 Created: Tuesday, January 29, 2013 Updated: Wednesday, January 30, 2013
Here are four sample billing cycle letters for patient's with balances greater than $250.00.