Purpose of Patient Safety Culture Surveys:
Medical Office Surveys:
- A medical office should be an outpatient facility in a specific location.
- A medical office could be located in a building containing multiple medical offices, but each office in the building would be considered a separate medical office for the purposes of the survey.
- Providers in a single medical office should share some or all administrative staff, such as receptionists and schedulers, and share some or all clinical support staff.
About AHRQ Surveys:
The survey includes 51 items measuring 12 dimensions.Six of the survey dimensions are similar to dimensions in the Hospital Survey on Patient Safety Culture, although the items are different in the two surveys.
- Communication about error.
- Communication openness.
- Information exchange with other settings.
- Office processes and standardization.
- Organizational learning.
- Overall perceptions of patient safety and quality.
- Owner/managing partner/leadership support for patient safety.
- Patient care tracking/followup.
- Patient safety and quality issues.
- Staff training.
- Work pressure and pace.
The remaining six survey dimensions are unique to the medical office survey with items that focus specifically on issues related to patient safety or quality of care in medical offices.In addition, the medical office survey includes three items about respondent background characteristics and two overall rating questions:
- How they would rate this medical office on five different areas of health care quality (patient centered, effective, timely, efficient, and equitable)?
- How they would rate this medical office on patient safety?
Surveys on Patient Safety Culture: Frequently Asked Questions. April 2010. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/qual/patientsafetyculture/pscfaq.htm