Imagine for a minute that you have received a denial in the mail for an insurance claim and it states that services are not covered or this procedure requires prior authorization. You think for a moment...why didn't someone know about this ahead of time.
Of course, someone would have known if your office had a system in place to make sure that you didn't receive those types of denials. Most insurance denials are due to the lack of verifying insurance benefit information prior to services being provided. The most common denials are:
Coverage terminated or member not eligible on this date of service
It is important that providers verify their patient's insurance eligibility each and every time services are provided. Insurance information can change at anytime, even for regular patients.
Services performed are non-covered
Insurance companies and individual policies vary on which medical services they cover. It is great customer service to aware your patient prior to a procedure or service being performed that they may be responsible for it themselves. This way your patient can make that decision ahead of time rather than unknowingly being stuck with a huge bill.