As everyone knows, first impressions are lasting ones. The first impressions your customers receive about your medical practice are often from your office staff making them crucial to the success of your organization. It is helpful to know what skills are important for each position when hiring your medical office staff.The Importance of Job Descriptions
Customers of a medical office are not typical customers. They are patients that expect the highest quality of care and some may be in the midst of a medical crisis which requires delicate handling. Not only is it important for the staff to have certain professional skills and strengths, it is imperative that they understand that patient lives are reliant on the quality of their work.
Whether you are replacing a current position or adding on additional staff, there are certain criteria you need to look for in a candidate that vary by position. That is why it is important to evaluate and accurately define the job description for each position before beginning the hiring process.Here are a few examples to help you get started. performance of the medical office.
In a large office a medical assistant will usually only perform clinical duties. Depending on the specific area of medicine, they may assist the physician in examinations or minor office surgery. This position usually requires a two-year degree from a community college.
Medical billers must be knowledgeable in ICD-9, HCPCS and CPT codes, medical terminology, the claims processes for multiple insurance payers, and payment processing. A degree in business or accounting is preferable for a biller since they are responsible for the revenue of the office which is a critical aspect of the medical office.