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Hiring the Best Medical Office Staff

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As everyone knows, first impressions are lasting ones. The first impressions your customers receive about your medical practice are often from your office staff making them crucial to the success of your organization. It is helpful to know what skills are important for each position when hiring your medical office staff.

The Importance of Job Descriptions

Customers of a medical office are not typical customers. They are patients that expect the highest quality of care and some may be in the midst of a medical crisis which requires delicate handling. Not only is it important for the staff to have certain professional skills and strengths, it is imperative that they understand that patient lives are reliant on the quality of their work.

Whether you are replacing a current position or adding on additional staff, there are certain criteria you need to look for in a candidate that vary by position. That is why it is important to evaluate and accurately define the job description for each position before beginning the hiring process.

Here are a few examples to help you get started. The medical office manager is ultimately responsible for the success of the entire staff. Managers are required to distribute the work load, motivate and supervise staff, and coordinate the smooth operations of the office. In addition to being responsible for the success of the office staff, medical office managers are responsible for the financial performance of the medical office. Medical office receptionists are usually the first contact the patient has with your office. They are not just answering the telephone or greeting patients. Receptionists are also responsible for scheduling appointments and obtaining patient demographic information. They need to be able to keep up with the fast-pace of a medical office as well as pay great attention to detail. Medical terminology and familiarity of medical procedures are desirable knowledge necessary for the position. The job duties of medical assistants can vary due to the size of the medical office. In a small office a medical assistant can be responsible for clerical duties from reception and scheduling to clinical duties including but are not limited to obtaining blood pressure, temperature and pulse.

In a large office a medical assistant will usually only perform clinical duties. Depending on the specific area of medicine, they may assist the physician in examinations or minor office surgery. This position usually requires a two-year degree from a community college.

The role of a biller in a medical office is not limited to patient and insurance billing. Depending upon the size of the office, medical billers may also be responsible for managing patient records and other office tasks. In smaller offices, the biller may have the role of receptionist and medical assistant.

Medical billers must be knowledgeable in ICD-9, HCPCS and CPT codes, medical terminology, the claims processes for multiple insurance payers, and payment processing. A degree in business or accounting is preferable for a biller since they are responsible for the revenue of the office which is a critical aspect of the medical office.

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