Steps for Obtaining Authorization
- As soon as the patient has been scheduled for a procedure, the insurance verification process should begin.
- If the insurance company requires authorization for the procedure, contact the physicians office immediately to find out if authorization has been obtained.
- If the physician's office has obtained authorization, get the authorization number from them. If they don't have it, contact the appropriate department at the insurance company to get the authorization number. It is also a good idea to make sure the information they have matches your records.
- If the physician's office has not obtained authorization, politely inform them that they must get it before their patient can have their procedure. Usually physician's are very compliant with this request. They want their patient's to have the best care and would not do anything to jeopardize them from being able to have a procedure performed.
- Always follow-up with the insurance company. If possible request a fax of the approved authorization for your records. You may need it later.
- If a procedure changes or something is added at the last minute, contact the insurance company as soon as possible to add the changes to the authorization. Some insurance companies allow as little as 24 hour notice for approval on changes.
Prior authorization requests usually requires information that proves medical necessity such as:
- The patients past medical history or medical records
- Conditions, symptoms and diagnosis supporting the procedure
- Onset date that disease, illness or symptoms occurred
- Results from previous procedures (labs, xrays, surgeries, etc.)
- Prior treatment methods, if applicable
- Detailed physician progress notes
Frequently Asked Questions
- Does obtaining authorization prior to services being received mean that the procedure will be covered?
No. Authorization is not a guarentee that the services are covered. Once the claim has been submitted to the insurance payer, several factors may be taken into consideration. The patient's eligibility status, the medical necessity, or how the insurance payer defines "covered services" can determine whether the claim is paid or denied. Certain exclusions may apply.
- What type of services or procedures require prior authorization?
Many services considered as non-emergency related may require prior authorization. It is customary for most insurance payers to require prior authorization for expensive radiology services such as ultrasounds, catscans, and MRI's. Certain surgical procedures and inpatient admissions may also require prior authorization, therefore, it is important to verify this information prior to services being rendered.
- Will the claim be denied if no authorization is obtained?
Services that are provided to a patient that require prior authorization will likely be denied by the insurance payer except in two instances. One reason the services will not be denied is if the services rendered are considered as a medical emergency. The second reason is if the provider attempts to get a retro authorization within the next 24 to 72 hours after the services are received depending on the insurance payers guidelines. Some insurance payers may not offer this benefit.
- If the claim is denied for no authorization, can the patient be billed?
According to most patients agreement with their insurance company, it is the patients responsibility to know when prior authorization is necessary, they are at the mercy of the provider to obtain it. However, the provider must be the one to contact the insurance company for authorization. So if the provider fails to obtain proper authorization, best practices indicate the provider should absorb those expenses rather than past them on to the patient.