The strength of your team depends on how much effort you place in training and development. Obtain positive results for your organization by developing a policy to strengthen your medical office staff.
Be sure your policy includes a continuing education program to make sure all employees are kept up-to-date on office policies, compliance and job specific requirements.
One area that promises positive results in your strengthening efforts is cross-training staff. Cross-training is the most valuable training tool that an employer can offer for the benefit of the entire organization.
Continuity of service is an example of one of the benefits cross-training your staff can offer. The quality of care your patients receive should not be less than excellent due to 1 or 2 absent employees.
Cross-training also improves morale. Employees feel they are a valuable asset to the organization when they are given the opportunity to expand their skills or knowledge.
Another way to strengthen the medical office staff is by reassigning or removing unproductive employees. The team is only as strong as it's weakest link. Unproductive employees can compromise quality of care, and lower employee morale.
This does not necessarily mean the employee needs to be terminated. Evaluate your unproductive employees to find out their strengths and weaknesses. Sometimes employees are placed in a mismatched position or haven't been properly trained.
With proper training and development, your medical office staff can reach their maximum potential.