Medical Office Resources
By Joy Hicks
- Clinical and Administrative Staff Resources
- Medical Office Management Resources
- Patient Information Resources
Clinical and Administrative Staff Resources
The success of the Medical Office begins with the success of its staff. The number one reason for poor performance is due to the lack of resources. Here are some resources to assist your staff in reaching their performance goals.
- Professional Services Billing
- Proper PHI Disposal
- Telephone Etiquette
- E-mail Etiquette
- Coding: ICD-9, CPT and HCPCS
Medical Office Management Resources
Medical Office managers are responsible for the non-clinical aspects of the day to day operations in a medical office environment. Use these resources to coordinate the smooth operations of the office.
Patient Information Resources
Offering information to your patient's about a variety of the Medical Office policies is excellent customer service. A well informed patient is a happy one. Use these resources to inform, instruct, and communicate to your patients and answer any questions they may have.