Tools for Medical Office
By Joy Hicks, About.com Guide
Clinical and Administrative Staff Tools
The success of the Medical Office begins with the success of its staff. The number one reason for poor performance is due to the lack of resources. Here are some resources to assist your staff in reaching their performance goals.
- Professional Services Billing
- Proper PHI Disposal
- Telephone Etiquette
- E-mail Etiquette
- Coding: ICD-9, CPT and HCPCS
Medical Office Management Tools
Medical Office managers are responsible for the non-clinical aspects of the day to day operations in a medical office environment. Use these tools to coordinate the smooth operations of the office.
Patient Information Tools
Offering information to your patient's about a variety of the Medical Office policies is excellent customer service. A well informed patient is a happy one. Use these tools to inform, instruct, and communicate to your patients and answer any questions they may have.