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Medical Office Manager

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The medical office manager is responsible for the clinical and/or non-clinical aspects of the day to day operations in a medical office environment including physician offices, hospitals, nursing homes, or other health care facility.  Medical office managers must be able to keep up with the ever changing medical and health care industry in terms of technology, laws and regulations.

Medical Office Managers are also referred to as:

  • Medical Office Administrators
  • Business Office Managers
  • Health Information Managers
  • Clinic Managers
  • Healthcare Administrators
  • Medical Practice Managers 
  • Nursing Home Administrator

Salary Expectations

A medical office manager can expect to earn a salary ranging from $45,000 to over $150,000 per year. The average salary per year is around $88,000 per year. The salary is contingent upon a number of variables such as location, size of facility, hours, incentives, education, experience, and other factors.

The Salary Comparison Tool at http://www.indeed.com/salary can give more specific information based on many factors for medical billers and other administrative professionals.

The job forecast for medical office manager is excellent. The growth rate for this career is expected to be at or around 23% over the next 10 years due to continued growth in the health care industry. Opportunities are expected to increase in all medical and health care facilities especially in nursing home facilities.

Find current job opportunities for medical office managers by visiting http://www.indeed.com/jobs.

Nature of the Work

  • The financial performance of the revenue cycle
  • Supervision of clinical departments  (nursing, surgical services, laboratory services, radiology, etc.)
  • Supervision of nonclinical departments (patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting)
  • Promoting excellent customer service
  • Develop, implement and maintain office policies and procedures
  • Interview, hire and train a productive medical office team and conduct performance reviews

Position Requirements

To become a medical office manager, one must have the knowledge of business and accounting processes usually obtained from Bachelors degree in Business Administration, Accounting or Health Care Administration.   Depending on the type of organization, one may also require a master's degree in business administration, public administration, or long-term care administration.  Education and experience requirements may vary depending on the type of facility.

Working in the Medical Office

Some of the physical and mental characteristics of a successful medical office manage will include the following:

  • Critical thinking skills
  • Analytical skills
  • Strong leadership skills
  • Interpersonal skills
  • Ability to motivate others
  • Detail oriented
  • Time management skills
  • Organizational Skills
  • Problem solving skills
  • Ability to handle stressful situations
  • Ability to communicate effectively
  • Computer skills

A Must Read

The medical office manager is ultimately responsible for the success of the entire staff. Managers are required to distribute the work load, motivate and supervise staff, and coordinate the smooth operations of the office. Of course, when things go well, the medical office manager gets all the credit but when things don't go well they also get all the blame. No matter if you are managing the small staff of a physicians office or the billing staff in a hospital, the manager can accomplish the goals of the organization from the medical office aspect using various tactics.

Rule#1: Know all job functions

Every job function in the office, no matter how small contributes to the success of the entire organization. To be effective, the medical office manager must have an understanding of all the job functions of their staff.

Rule#2: Communicate effectively

Effective communication isn't just talking and listening. It means having mutual respect and understanding between staff and management. It is for the benefit of the office manager to set the tone for effective communication.

Rule#3: Monitor without micromanaging

Micromanaging employees can have the reverse effect than an office manager intends. With different personalities and different job roles, each employee may have a different work style. Employees are more effective in their job functions when they feel trusted to make decisions and are given the chance to be responsible for the quality of their own work.

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