Performance support tools, also known as job aids, allow employees immediate access to information necessary to perform job duties more efficiently and effectively. One company is taking performance support tools to another level. New Age Enterprises is a medical office support company that provides performance support tools for medical billers. A study on the effectiveness of performance support tools for Aetna's call center reported by Bersin & Associates showed:
- 100% of the employees who used the performance support tool processed their claims without error.
- In every case where the processed claim contained an error, the call center employee handling the claim had not used the tool.
Read more about Performance Support Tools for Medical Billers.