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Joy Hicks

Use HCAHPS to Improve Patient Care

By November 21, 2010

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HCAHPS is a national survey designed to measure patients' perceptions of their hospital experience. HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems and is pronounced "H-caps".

HCAHPS collects and reports information about the patient experience that allow patients to compare hospitals based on the quality of care. Patients can review ten summarized responses from the surveys administered on the Hospital Compare website.

  1. Patients who reported that their nurses "Always" communicated well.
  2. Patients who reported that their doctors "Always" communicated well.
  3. Patients who reported that they "Always" received help as soon as they wanted.
  4. Patients who reported that their pain was "Always" well controlled.
  5. Patients who reported that staff "Always" explained about medicines before giving it to them.
  6. Patients who reported that their room and bathroom were "Always" clean.
  7. Patients who reported that the area around their room was "Always" quiet at night.
  8. Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.
  9. Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
  10. Patients who reported YES, they would definitely recommend the hospital.

Information obtained by the HCAHPS survey can be extremely useful to your organization by allowing you to know how your patients feel about the care they receive. Take advantage of this valuable tool. Incorporate the feedback you receive from the surveys into the existing policies in your organization to improve the quality of patient care.

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